Contact Us
Need help? Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact the team via live chat, email or phone for fast help with deposits, withdrawals, verification or website faults. Staff can guide you through account settings, bonuses and payment options. Available support covers deposits, payouts, verification checks and promo queries in AUD. Use the channels below to get a quick response and keep your account active and verified today.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & email for account, technical and payments) |
| General Enquiries | [email protected] (product queries, terms and info) |
| Affiliate Enquiries | [email protected] (partner programmes and tracking) |
| Phone | +61 2 8374 5916 (sales & account support - Mon-Fri, 09:00-18:00 AEST) |
| Working hours | 24/7 chat & email; phone Mon-Fri, 09:00-18:00 |
Contact by email
Email is the preferred way to contact us for detailed requests, account issues or anything needing documents or explanations. Please include a clear subject line, your full name, account details and a current phone number so we can process your enquiry faster. Attach any supporting files and use the email address on the Help page to avoid delays.
Submit your enquiry
Response Time
Support requests are usually answered within one business day. Simple account and payment queries are often resolved on the same day via live chat or email. More complex cases, such as KYC checks or escalations, may take longer depending on their nature and required documentation. We'll keep you updated by email until the issue is closed.
Feedback
Tell us what you think - share feedback, suggestions or ideas to improve the site and services. Feedback is reviewed carefully by our team and used to shape updates, fix issues and improve the user experience. Drop a note via live chat or email and we’ll get back to you when needed.